Box Office Manager
Date posted: September 17, 2018 | Application deadline: Open until filled | Position status: part-time, exempt
Santa Fe Pro Musica, now in its 37th year, seeks an experienced performing arts professional to join its administrative team. Primary responsibilities of the Box Office Manager include overseeing the day-to-day operations of the box office; providing excellent customer service; maintaining office efficiency by organizing office operations and procedures; assisting with special projects and general administrative needs. The Box Office Manager reports to the Executive Director and works closely with the Marketing and Database Manager. This position consists of a 4-day work week (Monday, Tuesday, Thursday and Friday), 10a-4p, in addition to 35 weekend concerts and events throughout the 8-month season.
Essential duties include, but are not limited to:
BOX OFFICE MANAGEMENT
- Manage all ticketing fulfillment for subscribers, donors, sponsors, advertisers, trade partners and complimentary ticket program.
- Oversee the daily, weekly, monthly and yearly sales of tickets, along with entering and submitting data. Reconcile any issues between ticket sales and the financial department
- Pre-concert preparation including processing Will Call and comp tickets, seating charts, and house lists.
- Front of house management, including setup, door sales, Will Call, crisis management, volunteers and concessions, in cooperation with venue’s front of house team and SFPM’s production staff.
- Volunteer coordination for all concerts and selected events.
- Collaboration with venue house managers and support of SFPM stage manager.
- In partnership with Marketing Manager, develop season ticket pricing, subscriptions and seating charts, and building of the season in Tessitura.
- Maintain positive relationships with ticket buyers, subscribers, donors, advertisers, sponsors, underwriters and trade partners.
- Processing of mail including pick-up and delivery to post office, incoming monies, invoices, bank deposits, credit card transactions and daily money reports.
- Maintain and order all box office and general office supplies and oversee office equipment repairs.
- Primary oversight of a clean, organized and well-stocked office.
- Materials preparation for board and committee meetings, including taking minutes at designated committee meetings.
- Scheduling and management of volunteers for in-house projects.
- Editing and proofreading marketing materials, as needed.
- Coordination of attendance and transportation for 5 Youth Concerts with 25 local schools.
- Assisting on as needed basis on any special projects outside of the above normal scope of work.
- Resident of or seeking to establish a permanent residence in Santa Fe.
- Demonstrated experience in nonprofit performing arts administration.
- Demonstrated skills in box office management and ticketing software (Tessitura Network preferred).
- General computer proficiency, including Microsoft Office Suite.
- Excellent communication skills.
- Exceptional and proven customer relations skills.
- Ability to build and maintain relationships with customers and donors.
- Ability to maintain a high level of poise and professionalism in all conditions, especially high pressure situations.
- Self-motivated, energetic, and a proven problem solver.
- Superb organizational skills with a reputation for accuracy and meticulous attention to detail.
- Financial responsibility and impeccable ethics.
- Ability to work long hours, especially on concert weekends.
- Awareness of Pro Musica’s brand and place in the local community as well as its vision for the future.
- Evidence of being deeply committed to upholding and further developing Pro Musica’s mission.
COMPENSATION AND BENEFITS
As required by law, Pro Musica contributes to workers’ compensation, unemployment insurance, social security, and Medicare for the employee. Following three months of employment, medical insurance reimbursement up to $200/month and a modest contribution to an IRA are provided.
Commensurate with experience.
HOW TO APPLY
Interested candidates should submit a cover letter, resume, and three references to firstname.lastname@example.org. No phone calls, please.
ABOUT SANTA FE PRO MUSICA
Santa Fe Pro Musica was founded by Music Director Thomas O’Connor and Associate Music Director Carol Redman in 1980 and the ensemble gave its first concerts the following year. Now in its 37th year, it is the mission of Santa Fe Pro Musica to bring together outstanding musicians to inspire and educate audiences of all ages through the performance of great classical music. As a 501(c)(3) non-profit organization, we specialize in the performance of works for chamber orchestra, string quartets, and baroque period instruments. As part of our commitment to live classical music, we also promote the understanding and enjoyment of classical music through youth-oriented educational programs. The organization is comprised of a 25-member Board of Trustees, 7 staff members and 40 orchestra musicians.